Returns Policy
We want you and your pup to love what you ordered — so if something isn't right, here's how we handle it.
What we accept
We accept returns on items that arrive faulty, damaged, or not as described. Please get in touch within 14 days of delivery and we'll sort it out.
We're a small business, so we're unable to accept returns for change of mind — we encourage you to check our size guide carefully before ordering. (Still not sure? Drop us a message before you buy and we can help you nail the right fit.)
Wrong size?
If you've ordered the wrong size, we're happy to exchange it. Return postage in this case is at the customer's expense. Once we receive the item back in its original condition, we'll dispatch the correct size straight away.
How to start a return or exchange
Contact us within 14 days of receiving your order. Pop your order number in the subject line and let us know what's happened — we'll take it from there.
Conditions
All returned items must be unused, unwashed, and in their original packaging. We reserve the right to decline returns that don't meet these conditions.
Still have questions?
We're always happy to help before an order goes in, especially on sizing. We'd much rather help you get it right the first time.